Your privacy matters to us. This Privacy Policy explains what personal information funalo collects from Filipino players, how we use it, and the steps we take to keep it safe. By using the platform, you agree to the practices described here.
Last updated: January 2025 · Applies to all registered players in the Philippines.
A plain-language breakdown of our data practices — no legal jargon, just the facts.
When you register for a funalo account, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, and mobile number. We also collect a valid government-issued ID to verify your identity and confirm that you meet the minimum age requirement of 21 years. During normal use of the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs. When you make a deposit or request a withdrawal, we collect the payment details necessary to process that transaction securely in Philippine pesos. We may also collect information you voluntarily provide when you contact our support team, such as the content of your messages and any attachments you send. All information collected is limited to what is genuinely needed to operate the platform and serve you as a Filipino player. We do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.
The personal information you provide is used primarily to create and manage your funalo account, process your deposits and withdrawals, and verify your identity in line with applicable Philippine regulations. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Technical data collected during your sessions helps us monitor platform performance, detect unusual activity, and protect the security of all players on the platform. We may use aggregated, anonymised data to analyse usage patterns and improve the overall experience for Filipino players. If you have opted in to receive promotional communications, we may use your email or mobile number to send you relevant updates about platform features. We will never use your personal information for purposes that are incompatible with those described in this Privacy Policy without first obtaining your consent. You may withdraw consent for optional communications at any time by contacting [email protected].
funalo does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, strictly under confidentiality agreements. These third-party providers are only permitted to use your data for the specific purpose for which it was shared and are required to handle it in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required to do so by law or in response to a valid legal request. In the event that funalo undergoes a business restructuring or acquisition, your personal data may be transferred as part of that process, subject to the same privacy protections described here. We will notify you of any material change in how your data is shared if such a change affects your rights. At no point will your data be shared with parties outside the scope described in this section without your explicit consent.
We retain your personal information for as long as your funalo account remains active and for a reasonable period thereafter as required by Philippine law and our internal compliance obligations. Transaction records and identity verification documents are kept for a minimum period in line with applicable financial regulations in the Philippines. When your data is no longer needed for the purposes for which it was collected, we take steps to securely delete or anonymise it so that it can no longer be linked to you. Your data is stored on secure servers with access restricted to authorised personnel only. We apply industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or destruction. If you request the closure of your account, we will process the deletion of your personal data in accordance with our retention schedule and applicable legal requirements. You may contact [email protected] to enquire about the specific retention period applicable to your account data.
As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to your personal information held by funalo. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You may request access to the personal information we hold about you, and we will provide a copy within a reasonable timeframe upon verification of your identity. If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it without undue delay. You also have the right to object to the processing of your personal data in certain circumstances, and to request its deletion where it is no longer necessary for the purposes for which it was collected. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond to all verified data subject requests as promptly as possible and in accordance with applicable Philippine law.
funalo uses cookies and similar technologies to ensure the platform functions correctly and to improve your experience as a Filipino player. Essential cookies are required for core platform functionality such as maintaining your login session and remembering your preferences. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect the functionality of certain platform features. We do not use cookies to track your activity across third-party websites or to build advertising profiles. Any data collected through cookies is handled in accordance with the same data protection standards described throughout this Privacy Policy. If you have questions about our use of cookies, please reach out to [email protected] for clarification.
We may update this Privacy Policy from time to time to reflect changes in our platform, applicable Philippine regulations, or industry best practices. When we make material changes, we will update the "Last updated" date shown at the top of this page. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. Continued use of the funalo platform after any update constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, you should stop using the platform and contact [email protected] to request account closure. We are committed to being transparent about how we handle your data and will always make the current version of this policy available on this page. Your trust is important to us, and we take our responsibility to protect your privacy seriously.
Quick answers to what Filipino players most commonly ask about data privacy on funalo.
Our support team is here to help. Reach us at [email protected] or visit the FAQ page for quick answers about your account and data rights.